Terms of Service
Welcome to Octavia!
Thank you for visiting our website, www.heyoctavia.com (referred to as "the Site"). These Terms of Service outline your rights and obligations when using our Site and purchasing products from Octavia Co. ("we," "us," or "our"). By accessing or using our Site, you agree to these terms, so please read carefully.
1. General Use of Our Site
By using our Site, you agree to use it for lawful purposes only and in a manner consistent with the Terms laid out here. Any breach of this agreement, including attempts to exploit our Site’s features in a harmful manner, will result in termination of your access.
2. Purchasing Products
When you purchase a product from our website, you are entering into an agreement with Octavia Co. You are responsible for providing accurate billing, shipping, and payment information. We reserve the right to refuse or cancel orders that appear suspicious or fraudulent.
3. Product Availability
We aim to ensure that all products displayed on our Site are available for purchase. However, there may be instances where certain products are out of stock. In the rare event of unavailability, we will notify you promptly and offer a solution, such as pre-ordering or refunding your payment.
4. Pricing and Payment
All prices listed on our Site are in U.S. dollars. Prices are subject to change at any time without notice, but changes will not affect orders that have already been placed and confirmed. Payment is required at the time of order placement, and we accept all major credit cards.
5. Shipping and Delivery
We offer flat rate shipping on all domestic orders and free shipping on orders over $40. Once your order is placed, we will provide an estimated delivery window, although actual delivery times may vary depending on your location and external shipping factors. Please allow extra time for deliveries during busy periods or unexpected delays. You will receive a tracking number once your order has shipped.
6. Returns and Refunds
At Octavia, we are dedicated to providing clean, plant-based products designed to help manage your symptoms naturally and effectively. Your well-being is our priority, and we stand behind our commitment to your satisfaction.
Inspect your order: Please review your shipment upon arrival to ensure that everything is in perfect condition. If any items are damaged during transit, we ask that you submit a claim within 72 hours of receipt. You can contact us at contact@heyoctavia.com, and we will work to resolve the issue promptly.
Satisfaction guarantee: We are proud to offer a 30-day customer satisfaction guarantee. If, for any reason, you are not fully satisfied with your purchase, simply start the return process within 30 days of receiving your order. You can choose to receive store credit, an exchange, or a refund. Please note that shipping fees are non-refundable, and refunds cannot be processed beyond the 30-day window.
7. Product Descriptions
We strive to provide accurate descriptions of all our products. However, we do not warrant that descriptions, product images, or other content available on our Site are error-free. If a product you receive does not match the description, your sole remedy is to return it in unused condition, in accordance with our return policy.
8. Subscription Services
If you sign up for any subscription service with Octavia, please note that your payment method will be automatically billed at the start of each subscription cycle. You may cancel your subscription at any time, but cancellations must be made before the next billing cycle to avoid being charged for the following month.
9. Intellectual Property
All content on our Site, including text, images, graphics, and other materials, is the property of Octavia Co. and is protected by applicable intellectual property laws. You may not reproduce, distribute, or otherwise use any content from our Site without our express written consent.
10. Limitation of Liability
We are not responsible for any damages, including but not limited to, loss of profits, data, or business, that may arise from your use of our Site or the purchase of our products. Our liability is limited to the value of the product purchased from us, and we do not guarantee that our products or Site will be free from defects, errors, or interruptions.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our Site shall be resolved exclusively in the courts located in California.
12. Changes to These Terms
We may update or modify these Terms at any time, without prior notice. Any changes will take effect immediately upon posting to our Site. We encourage you to review our Terms periodically to stay informed of any updates.
13. Contact Information
For any questions or concerns regarding these Terms or your experience with Octavia, please contact us at contact@heyoctavia.com.